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Frequently asked questions
Services FAQ
Frequently Asked Questions
Why do your prices start “from” a number?
Every business is different. The starting price reflects the base scope of each package — pricing adjusts based on project complexity, number of pages, custom illustration, or other add-ons. You’ll always receive a clear, all-in quote before anything is signed.
Is there a payment plan available?
Yes. Every project starts with a deposit to secure your start date, with the balance split across milestones. Larger packages can be broken into three or more installments. We’ll walk through what works for your timeline on our discovery call.
What if I already have a logo I like?
We can work with it. The Glow Check audit or a custom scope can focus on the pieces that actually need attention — no need to rebuild what’s already working.
Do you offer copywriting?
Copy isn’t included in the base packages, but light copy polish and messaging guidance are part of the web design process. For full copywriting, I can recommend trusted partners — or build it into your scope as an add-on.
Can I request smaller projects like flyers, packaging, or event graphics?
Yes — custom projects are quoted individually based on scope. If it’s design and aligned with your brand, there’s a good chance we can bring it to life together. Book a discovery call to talk it through.
Do you offer refunds?
Project deposits are non-refundable once work has begun, since the design and strategy time has already been invested. That said, every contract is clear on what happens at each milestone, and you’ll never be surprised by costs or scope.
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